General Services

Q: Do we have to bring the boards to you?
A: No. We are a mobile service—our technicians come directly to your location and resurface your cutting boards on site.

Q: How much do you take off when shaving a board?
A: It depends on how deep the cuts are. For clients on regular service, we usually take off 0.5–1 mm to restore a smooth, sanitary surface.

Q: How often should I get the boards shaved?
A: Frequency depends on usage. For most kitchens, a regular 4-month service ensures boards remain safe, clean, and compliant with food safety standards. Heavy-use kitchens may need more frequent service.

Q: Are you able to make a custom countertop?
A: Yes. We do custom fabrications based on your requirements. Provide us with your dimensions and design, and we’ll work with you to create a durable, food-safe HDPE surface.

Q: What kind of cutting boards do you supply?
A: We supply high-quality HDPE cutting boards that are:

• NSF and HACCP certified

• Non-porous, food-grade, and easy to sanitize

• Resistant to moisture and bacteria buildup

• Available in multiple thicknesses and custom sizes

Ordering & Shipping

Q: How fast can we get the new boards?
A: We ship Canada-wide. Delivery typically takes 3–5 business days after your order is confirmed. Custom boards may take longer depending on specifications.

Q: Do you ship outside of Canada?
A: [Do you ship to the U.S. or internationally? If yes, I’ll include timelines and fees here.]

Q: Can I order online?
A: Yes, you can order directly through our website cleancuttingboard.ca. For custom requests, you can contact our team for a quote.

Returns & Refunds

Q: Can I return a custom cutting board?
A: No. All custom-cut boards are non-returnable due to cross-contamination risks. Please double-check your measurements before ordering.

Q: What about standard replacement boards (Subway, Tim Hortons, etc.)?
A: Standard boards may be eligible for return only if they have not been used and there is a genuine fit issue with the equipment. Used boards (scratches, knife marks, food residue) are not eligible for return.

Q: Can I get a refund for shaving services?
A: No, shaving services are non-refundable once performed. We reserve the right to deny service if boards are moldy, unsafe, or too thin.

Payments

Q: What payment methods do you accept?
A: [Do you accept credit card, debit, e-transfer, cheque, or all of the above? Please confirm so I can add specifics.]

Q: When is payment due?
A: All invoices are due upon receipt. A 2% monthly interest fee applies to past-due balances.

Service & Safety

Q: What if my cutting boards have mold or are very thin?
A: We reserve the right to deny service if boards are unsafe (e.g., black mold) or too thin for proper shaving. In those cases, replacement boards may be recommended.

Q: Do I need to clean the boards before service?
A: Yes. Boards must be clean and dry before shaving. Failure to do so may result in denial of service or a $50 cleaning fee.

Q: Will shaving weaken my boards?
A: Shaving removes only as much material as necessary to restore safety and hygiene. We do not over-shave, and our process extends the life of your boards.

Maintenance & Best Practices

Q: How do I maintain my cutting boards after service?
A: To maximize board life:

• Wash with hot, soapy water after each use

• Sanitize regularly with a food-safe sanitizer

• Avoid prolonged soaking (prevents warping)

• Dry boards completely before stacking or storing

• Rotate boards to ensure even wear

Q: When should I replace a cutting board instead of resurfacing?
A: Boards should be replaced if:

• They are too thin after repeated shaving

• They have deep cracks or burns

• Mold or contaminants cannot be removed safely

Q: Do you provide replacement boards if shaving is not possible?
A: Yes, we offer a full range of standard and custom boards if your current boards cannot be resurfaced.

Policies & Legal

Q: Where can I read your Terms and Conditions?
A: Our Terms & Conditions are available here: T & C : http://www.cleancuttingboard.ca/files/Terms/terms-and-conditions

Q: What is your Return Policy?
A: Our Return Policy is available here: http://www.cleancuttingboard.ca/return-policy

Q: Do you use customer photos on social media?
A: Yes, we may take before and after photos of cutting boards for social media or marketing. We will never share customer identity without consent. Clients may request not to be tagged or mentioned, but before/after board images may still be shared.